Privacy Policy
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Effective date: 01/01/2026
Last updated: 01/01/2026
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Agentic AML Pty Ltd (**Agentic AML**, **we**, **us** or **our**) respects your privacy and is committed to protecting your personal information.
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This Privacy Policy explains how we collect, hold, use and disclose personal information when you use **agenticaml.com.au**, contact us, engage with our services, apply for a role with us, or otherwise interact with us.
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This Privacy Policy is intended to help you understand:
* what personal information we collect
* how we collect it
* why we collect, use and disclose it
* how we store and protect it
* how you can access or correct it
* how you can make a privacy complaint.
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1. Who we are
Agentic AML Pty Ltd
Website: agenticaml.com.au
Email: info@agenticaml.com.au
Postal address: Level 57, 25 Martin Place, Sydney, NSW, 2000
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If you have any questions about this Privacy Policy or how we handle personal information, please contact us using the details above.
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2. What personal information we collect
The personal information we collect depends on how you interact with us. It may include:
Identity and contact information
* full name
* company name
* job title
* email address
* phone number
* postal address
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Enquiry and relationship information
* details you provide when you contact us
* records of correspondence with us
* information about your interest in our products or services
* meeting notes, call notes and support interactions
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Website and device information
* IP address
* browser type
* device type
* operating system
* referring URLs
* pages viewed
* date/time of visits
* approximate location data
* cookie and analytics data
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Customer and service-related information
If you use our AML/CTF compliance services, software, training or support, we may collect additional information relevant to delivering those services, which may include:
* user account details
* organisation details
* billing and transaction information
* documents and information uploaded to our systems
* information relevant to AML/CTF compliance workflows, risk assessments, onboarding, screening, monitoring, training or related activities
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Recruitment information
If you apply for a role with us, we may collect:
* CV/resume
* employment history
* qualifications
* referee details
* information you provide during the recruitment process
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Sensitive information
In some circumstances, particularly where we provide AML/CTF-related services, the information handled through our services may include **sensitive information** or government-related identifiers, such as identity verification information or other compliance-related information. We will only collect sensitive information where permitted by law and where reasonably necessary for our functions or activities, or where we are handling it on behalf of a client under a separate agreement.
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3. How we collect personal information
We may collect personal information:
* directly from you when you complete a form, contact us, subscribe to updates, request a demo, engage our services or otherwise interact with us
* when you use our website or systems
* through cookies, analytics tools and similar technologies
* from publicly available sources
* from your employer or organisation
* from service providers, contractors and referrers
* from third parties involved in identity, compliance, screening, risk or onboarding processes
* from recruitment platforms, referees and background checking providers (where applicable).
Where reasonable and practicable, we will collect personal information directly from you.
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4. Why we collect, hold, use and disclose personal information
We may collect, hold, use and disclose personal information for purposes including:
* providing and improving our website, products and services
* responding to enquiries and requests
* onboarding customers and managing business relationships
* providing AML/CTF compliance support, technology, training and related services
* verifying identity and performing due diligence or screening activities
* administering accounts, billing and payments
* sending service communications and support updates
* conducting marketing, where permitted by law
* improving website functionality, security and user experience
* recruitment and hiring
* complying with legal, regulatory and contractual obligations
* protecting our legal rights and legitimate business interests.
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5. Cookies, analytics and website tracking
Our website may use cookies and similar technologies to:
* remember preferences
* understand how users interact with our website
* improve performance and functionality
* support security and fraud prevention
* measure the effectiveness of campaigns and content.
You can usually control cookies through your browser settings. However, disabling cookies may affect how our website functions.
We may use third-party analytics or technology providers to help us understand website traffic and usage patterns.
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6. Direct marketing
We may send you marketing communications about our services, updates, events, insights or other content that may be relevant to you.
We will do this in accordance with applicable laws, including by:
* obtaining consent where required
* including an unsubscribe or opt-out facility in electronic marketing communications
* honouring opt-out requests.
You can opt out of marketing communications at any time by using the unsubscribe link in the message or contacting us using the details in this Privacy Policy.
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7. To whom we may disclose personal information
We may disclose personal information to:
* our employees, officers and contractors
* related bodies corporate
* IT, cloud hosting, software, support and data storage providers
* customer relationship management, communications, analytics and marketing providers
* payment processors and accounting advisers
* legal, compliance, audit and professional advisers
* identity verification, screening and other compliance service providers
* recruitment service providers and referees
* regulators, law enforcement agencies, courts or tribunals
* other third parties where required or authorised by law
* other parties with your consent.
We take reasonable steps to ensure that third parties handling personal information for us are subject to appropriate confidentiality and privacy obligations.
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8. Overseas disclosure
Some of our service providers, cloud providers or technology partners may be located outside Australia or may store or process personal information overseas.
Where this occurs, those countries may include **[insert countries if known, e.g. New Zealand, the United States, the United Kingdom or other jurisdictions in which our providers operate]**.
We will take reasonable steps to ensure that any overseas recipient handles personal information in a manner consistent with Australian privacy law, where required.
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9. How we hold and protect personal information
We may hold personal information in electronic and physical form.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification and disclosure. These steps may include:
* access controls
* user authentication measures
* encryption and secure transmission methods where appropriate
* system monitoring and logging
* secure cloud infrastructure
* internal policies and staff training
* document retention and destruction processes.
No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
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10. Data retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, comply with legal obligations, resolve disputes and enforce agreements.
When personal information is no longer required, we take reasonable steps to destroy it or de-identify it, unless we are required or authorised by law to retain it.
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11. Access and correction
You may request access to personal information we hold about you, and you may request correction of that information if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading.
To make a request, please contact us using the contact details in this Privacy Policy.
We may need to verify your identity before responding. In some circumstances permitted by law, we may refuse access or correction requests, in whole or in part. If that happens, we will provide reasons where required.
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12. Privacy complaints
If you believe we have breached applicable privacy law or you wish to make a complaint about how we have handled your personal information, please contact us at:
Email: info@agenticaml.com.au
Address: Level 57, 25 Martin Place, Sydney, NSW, 2000
Please include details of your complaint so we can investigate it properly.
We will acknowledge your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be able to contact the **Office of the Australian Information Commissioner (OAIC)**.
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13. Data breaches
If we become aware of a data breach affecting personal information we hold, we will assess the incident and take appropriate action. Where required by law, we will notify affected individuals and the OAIC.
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14. Third-party websites and services
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with personal information.
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15. Information handled on behalf of clients
In some cases, we may handle personal information on behalf of our clients as part of providing AML/CTF compliance, software, onboarding, screening, training, support or related services.
Where we do so, we may act as a service provider to that client and handle personal information in accordance with our agreement with the client and their instructions. In those circumstances, the relevant client’s privacy policy or notice may also apply.
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16. Children
Our website and services are not directed to children. We do not knowingly collect personal information from children unless this is provided to us in a lawful context and it is reasonably necessary for our activities or for services we provide to a client.
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17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last updated” date.
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18. Contact us
If you have any questions, requests or complaints about this Privacy Policy or our privacy practices, please contact:
Agentic AML Pty Ltd
Website: agenticaml.com.au
Email: info@agenticaml.com.au
Postal address: Level 57, 25 Martin Place, Sydney, NSW, 2000